Considering only hypermarkets and superstores in Italy (803 structures) in the last year in Google Maps a total of 551,039 reviews were left (1,510 per day) of these 50,389 are negative (1 or 2 stars). As many as 50,187 dissatisfied customers have not received a response from the owner/manager. ...
Read MoreWe used Monitora software to analyze the reviews of the main brands in the grocery sector; in particular, in the following chart, we focused on customer satisfaction, here are the results: ...
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